I've always found them okay. It shits me a bit I always select the free tee and use the promo code for the free tee and never receive the free tshirt. If your not gonna send me my tshirt don't offer it. I'd still buy the fucking protein but if your offering follow through with the fucking thing.
So I decided to give No Bull Supplements a try after a lot of good reviews on this site of their products. So I ordered Creatine, WPC and some beef jerky.
The problem was that it was never delivered. As I chased up with NBS, they said that it WAS delivered to my property and that since there was nobody home they left it at the front door. It was on the Friday of the Labour day weekend and I was home as was my family, and since I live out in bumfuck nowhere we can tell when somebody comes up our driveway.
So again, I asked for some information about the delivery by the 3rd party courier service and why according to their records they had "Authority to Leave" when I hadn't given any such permission due to problems in the past. I received no repsonse. Products from other companies, like Bulk Nutrients for example, always go to the local Post Office where I know it will be signed for. If I buy something that needs to be delivered I will always sign for it in person.
A month after paying for the order and basically no response other than "have you checked the sides of the house?" from No Bull's Manager I opened a PayPal dispute and eventually claim which was dealt with swiftly by them.
No replies to ANY of the messages through the PayPal dispute, and no apologies of any kind for the missing order. I think it's pretty shit form for an Australian company to have the level of Customer Service that I recieved. If I didn't know better I would've thought you were American.
Good to know that NBS have now switched to Australia Post as their delivery service where there order's can be PROPERLY tracked via eParcel, but a little too late for me.
No probs here in semi-rural. Although Im shitty they have gone to Aus Post. Aus Post don't deliver parcels here, they drop them all off at the Servo and you have to go get it. At least the couriers dump and run.....
And what do you mean by they are almost American?? I have found US sellers to be the best and most reliable sellers to deal with, I regularly order car parts, including gear boxes and engine parts from the US and have always received better service than anywhere in Australia
I've always found them okay. It shits me a bit I always select the free tee and use the promo code for the free tee and never receive the free tshirt. If your not gonna send me my tshirt don't offer it. I'd still buy the fucking protein but if your offering follow through with the fucking thing.
Thanks for taking time out to give us this review bams_101. I do recall this because it's one of the very, very few orders which have been through such circumstances (since the website launched in 2011, I'd say no more than 2-3 occurrences)
In your case, we were in constant communication throughout and did all we could to find out the status of your order. I personally got onto the phone with the director of the courier company so that I could arrange for the actual courier driver to provide me with specific details as to how the order was delivered.
Our T&C's (which are yet to be updated to reflect information related to our switch to Australia Post) clearly state (in bold) that orders will be left at the door if the mailing address is unattended, and according to our couriers the order was delivered and left at the door/property. There were no instructions within this order requesting otherwise.
This order was the reason we made the switch to Australia Post immediately. All orders delivered to unattended addresses will be delivered to the local PO by default unless otherwise requested by the customer.
And what do you mean by they are almost American??
When it comes to buying things yeah you're right mate, I get car parts from the States a lot too and the service is really good. Was referring to the attitudes mostly.
A little OT, what car stuff do you get? I get most of mine from Summit racing for the LS I'm building.
When it comes to buying things yeah you're right mate, I get car parts from the States a lot too and the service is really good. Was referring to the attitudes mostly.
A little OT, what car stuff do you get? I get most of mine from Summit racing for the LS I'm building.
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